WHAT IS THE REFUND POLICY?

We cannot provide refunds on earrings for hygiene purposes. 
The returns policy can be found via a link at the bottom of each page.

is all the jewellery made of sterling silver?

Yes all our jewellery is 925 sterling silver. Those that are listed as gold/rose gold plated are 925 sterling silver underneath.

what is rhodium plating?

Some of our items are described as Rhodium plated.  Rhodium is a precious metal like gold, silver and platinum.

How much does it cost to deliver?

It is free delivery in the UK.

do you deliver outside of the uk?

At the moment we currently only deliver within the UK.

do i need to log in and create an account to place an order?

Simple answer is no, please do not use the Login function, it is not needed.
We are also currently experiencing issues with the Login and My Account functionality which we are trying to resolve with our website provider.

should i receive a confirmation email after i have orDered?

Yes, you should receive two emails, one confirming your order and another when your order is despatched.  If you haven't received them then please check your junk mail initially, and then email us on info@serenitystar.co.uk if you cannot find them.

do you have rings in all sizes?

Generally the rings we buy are unique and only available in the sizes shown in the description but there are occasions when we can get other sizes so please contact us if your size is not there. 

can i ask you to source an item of jewellery not on your website?

Yes, feel free to contact us and we'll do our best to find it.