Returns Policy
Change of mind
If you change your mind and wish to return your order for a refund you have 14 days, starting from the date you received it.
You must let us know via email to info@serenitystar.co.uk that you wish to return the item, at which point we will confirm the returns process to be followed. You must also send the item back to us within that same 14 day period.
We will provide a full refund of the amount you paid for the item subject to the following:
Unfortunately, we cannot offer refunds for the following
You are responsible for the cost of returning the item. Items are returned at your risk until time of delivery to the address provided in our returns process. We cannot provide a refund for any items we do not receive back.
We aim to return your money as soon as possible after we receive the return, but no later than 14 days.
Faulty Items
Please examine all items received from us as soon as you receive them, and inform us within 30 days of receiving the item if there is a fault or other problem.
You must let us know via email to info@serenitystar.co.uk that you wish to return the item and the nature of the fault, including photos (if possible) so that we can understand the issue.
If a fault is found, and it is necessary to return an item:
Change of mind
If you change your mind and wish to return your order for a refund you have 14 days, starting from the date you received it.
You must let us know via email to info@serenitystar.co.uk that you wish to return the item, at which point we will confirm the returns process to be followed. You must also send the item back to us within that same 14 day period.
We will provide a full refund of the amount you paid for the item subject to the following:
- we receive the item in a condition in which we can re-sell it at full price, in new condition, with labels and packaging intact.
- you comply with the returns process that we will confirm to you after you notify us of your wish to return the item.
Unfortunately, we cannot offer refunds for the following
- earrings for hygiene purposes
- engraved items
- vouchers / gift cards
You are responsible for the cost of returning the item. Items are returned at your risk until time of delivery to the address provided in our returns process. We cannot provide a refund for any items we do not receive back.
We aim to return your money as soon as possible after we receive the return, but no later than 14 days.
Faulty Items
Please examine all items received from us as soon as you receive them, and inform us within 30 days of receiving the item if there is a fault or other problem.
You must let us know via email to info@serenitystar.co.uk that you wish to return the item and the nature of the fault, including photos (if possible) so that we can understand the issue.
If a fault is found, and it is necessary to return an item:
- we will confirm the returns process to be followed.
- you should return the item as soon as possible, but not later than 6 months after the date you received it.
- once we have received the faulty item, we will refund the amount you paid for the item, and the cost of returning it, to the original payment method.
- we aim to return your money as soon as possible after we receive the return, but no later than 14 days.
